Your pet’s safety is our highest priority. While most retail or online pharmacies claim they are safe, the unfortunate reality is that the majority do not have any veterinary training and are not capable of understanding the nuances of species-specific drug use that your pet may need. Each pharmacist at our online pharmacy is trained in veterinary pharmacology to ensure they can perform a prescription Drug Utilization Review (DUR) on an animal and are in sync with your prescribing veterinarian.
So why is Vet-VIPPS accreditation so important?
Veterinary VIPPS accreditation was developed in 2009 by the National Board of Pharmacies in response to the growing threat of fake and dangerous medicines being sold online. It offers the highest protection for consumers. The Harmony online pharmacy powered by Vetsource is locate in Oregon. It is a human-grade institutional pharmacy that is veterinary specific, licensed, and meets or exceeds the regulatory requirements in all 50 states. It is a – .Pharmacy facility and website that is certified by the National Association of Boards of Pharmacy (NABP), and is inspected regularly by the Oregon State Board of Pharmacy.
What type of products can I expect to find in the online pharmacy?
You can expect only the highest quality products from all major manufacturers and can rest assured your pet’s medications were obtained from safe, reliable sources and stored under optimal conditions. You can find traditional medications, prescription refills, foods, supplements, treats, flea, tick, heartworm preventatives and more.
What about non-traditional products?
You can expect only the highest quality products from all major manufacturers and can rest assured your pet’s medications were obtained from safe, reliable sources and stored under optimal conditions. You can find traditional medications, prescription refills, foods, supplements, treats, flea, tick, heartworm preventatives and more.
How do I refill a prescription or special order for pick up?
- Plan ahead. Some suppliers do not provide next day service to our hospital for specialty items.
- Place our refill request at least seven business days ahead of when you would like to pick up your prescription or products. This time required to provide your veterinarian time to review your pet’s medical record, make sure no changes are needed to the prescription, and approve the refill.
- For the safety of your pet, certain medications require blood testing and checkups at specific intervals for your pet to continue the medication
What are my options for delivery when I order online?
Home Delivery
Manufacturer guaranteed products shipped to your door in 2-5 business days.
AutoShip
You can schedule regular deliveries of your pet’s medications and food with no shipping charges so you’ll never have to worry about running out again.
RemindMeSM
Single doses of flea, tick and heartworm medications arrive at your front door each month on the day your pets need them. You also get the added convenience of paying for each dose individually.
*Free standard shipping applies to all AutoShip, RemindMe and food orders, and all orders over $49.
*Select prescriptions may not be available for AutoShip
ScriptShare
Your veterinarian will send their prescription and product recommendations to you via e-mail. When you receive the email all you will need to do is click on the link and the product will be waiting for you in our online pharmacy. Simply complete the order and have the therapies you discussed with your veterinarian shipped right to your door.
Please Note: When you receive a recommendation email from your veterinarian, and have not previously shopped in our online pharmacy, an account is created automatically and an email notification — including login credentials — is sent welcoming you to the pharmacy.
If you do not purchase the recommended product after the first ScriptShare email, you will receive up to 3 email reminders over the next 7 days, helping to ensure ample time for consideration and compliance with your veterinarian’s recommendations for your pet.
What if I can’t find what I am looking for?
Specialty products, some food and complementary medicine product may not be found in our store at this time. We are happy to special order food and any other medications. Please be aware some of our suppliers do not provide next day service to our hospital. Please place your refill request at least seven business days ahead of when you would like to pick up your prescription or products.
Can I return a prescription?
As all our medications are regulated by the Federal Drug Administration (FDA) we are subject to the same dispensing laws as human pharmacies. Any prescription medication that has left the hospital or online pharmacy, regardless of if the product has been opened or not, CANNOT BE RETURNED.
Please remember that Heartgard is a prescription item and falls under these regulations.
